Partner FAQ

Subscription management service

How do I know when someone purchases my product?

Subscription management service provides an automated way for Red Hat Marketplace to notify you of all significant customer events associated with your product (such as new trial registration, new purchase, renewal, cancel/terminate, etc.). The information sent through the subscription management service provides the requestor details including their name, email, address, edition details, and the type of event they triggered. For more information, refer to Subscription management service.

How do I configure the subscription management service?

You can configure the subscription management service in the partner portal using either an email address or a webhook configuration. Both methods will provide the same information but using the webhook will allow for automation in your business. Webhook is the preferred way to integrate the marketplace with your business systems to allow for immediate response in case of time-sensitive actions.

After a customer’s subscription term ends, will I be notified?

You will not be notified via the subscription management service if a subscription term ends without being renewed. You have an option to select auto-renew during edition configuration. Based on the option selected in the edition editor, if auto-renew is not selected then the subscription will terminate after a single term. You will get notifications for renewal and terminations.

What is suspend and how does it work?

Red Hat Marketplace suspends access to subscriptions at the end of the free trial period. For example, when a 30-day trial ends, we would send a suspend subscription message. The suspended state is for 10 days. It gives the customer time to buy the edition. If they did not buy the edition, then Red Hat Marketplace will automatically unsubscribe after the 10 day grace period.

Where can I find more information on Product lifecycle API?

For more information, refer to How Product lifecycle API works.

How do I provide a license key to customers?

Red Hat Marketplace notifies partners via standard new subscription email (this is an “immediate” notification, triggered at the time of the transaction). Partner receives the email, creates a license key, and emails it to the customer.

Operator certification

How do I certify my Red Hat OpenShift Operator and Containers?

To list a product on Red Hat Marketplace through Red Hat OpenShift Operator and Containers Certification, you need to complete the certification workflow in the Red Hat Partner Connect portal. The workflow ensures that the application meets the criteria specified in the Red Hat Certification Policy Guide. For further information, you can gather more details on this process here.

What are the export compliance requirements for the Operator Certification process?

The Red Hat legal team provides an export compliance questionnaire that needs to be completed as Step 1 for Operator Certification. The compliance questions need to be reviewed and answered by the partner’s legal team. For more information on this step, refer to Export Compliance on Red Hat Partner .

You will also need to provide the Export Control Classification Number (ECCN) for your product listing in Red Hat Marketplace.

What do I need to do before I begin the certification process?

There are multiple prerequisites to complete the operator certification on Red Hat Partner Connect. The tasks include creating a login to the partner connect portal, completing a company profile, adding users to the company account, creating a product listing in the Red Hat Catalog, and completing export compliance to distribute the product on the Red Hat registry and Red Hat Marketplace. For more information, refer to Program prerequisites.

Partner payments

How do I receive payments when products are purchased on Red Hat Marketplace?

As part of your company setup, you will need to provide us information so we can pay you based on the sales for your products. We will collect electronic funds transfer information (bank routing and bank account). Red Hat Marketplace will deposit payments directly to this account.

When will I receive payments when products are purchased on Red Hat Marketplace?

Payments are made within 31 days of the customer invoice date. For example, if a client purchase is made on May 1, IBM will remit payment to your bank account by June 1. You will be notified of the remittance amount by email, postal mail, or both. We will also provide a revenue report in the partner portal. For more information on partner payments, refer to Partner Payments.

Tax considerations

How will taxes be handled for sellers in the United States?

For tax information for sellers in the United States, refer to Tax information for sellers on Red Hat Marketplace.

How will taxes be handled for sellers outside the United States?

For tax information for sellers outside of the United States, refer to Non-US vendor registration status.

Will taxes be withheld on payments to sellers?

IBM may be required to withhold corporate income tax from payments to you if your legal entity is outside of the United States. This withholding is determined by the US Internal Revenue Service Form W8 that you provided to IBM. The withholding rate varies by country.

Partner export compliance

Does Red Hat Marketplace conduct export compliance checks for partners?

All new companies and all new users are checked against the US Government Denied Parties List. When you create a new product, Red Hat Marketplace verifies that the Export Classification Code (ECCN) allows open worldwide distribution (except embargoed countries). For more information, refer to Export compliance.

Does Red Hat Marketplace conduct export compliance checks for users?

All new users are checked against the US Government Denied Parties List.

Will Red Hat Marketplace block transactions for export compliance?

Red Hat Marketplace blocks transactions in the following scenarios: At purchase or trial registration time, Red Hat Marketplace verifies the IP address of the user is not located in an embargoed country. At deployment time Red Hat Marketplace verifies the IP address of the user and the IP address of the cluster is not located in an embargoed country.

Selling in other countries or territories

**How do I sell my product in other countries or territories? **

You can opt-in to sell in other countries or territories by logging in to Red Hat Marketplace Partner Portal and making your selection. For more information on how to enable, refer to Selling in other countries or territories.

At this time, purchases outside the US are by private offer only. Your product pages will not show on the storefront in other countries.

**What if I don’t want to sell in other countries or territories? **

You have complete flexibility on which countries or territories you sell in outside of the United States. All countries or territories outside of the US are optional, and you will need to opt-in to additional countries or territories in Red Hat Marketplace Partner Portal.

**How will I get paid for non-US purchases? **

You will be paid in USD for purchases made outside of the US, based on the exchange rate at the time a private offer is submitted.

**How is the price of my product being converted for sales? **

The price of your USD product is converted to local currency using a currency conversion rate that is reviewed regularly for each country we do business in. This provides price stability to customers as the price of the product would not fluctuate with the market rate.

**Is a local bank account required for creating a non-US listing? **

You do not need a local bank account for selling in a particular country or territory. Red Hat Marketplace will pay you using the bank information that you provided when your company was initially onboarded. We will pay you in USD from IBM Corporation (US).

Can a customer in an unapproved country or territory download a free trial or purchase editions today?

Free trials and purchases are only available to end-users in approved countries or territories that are live for sale through Red Hat Marketplace.