IMT Managed MDM for Healthcare and Government

By IMT

IMT Managed MDM for Healthcare and Government provides full management and monitoring of your MDM solution on premise, or in the cloud.

Delivery method

SaaS

IMT Managed MDM Services provide a single point of contact for management and support of your MDM solution with monitoring tools and reports for performance and utilization, issue alerts, and maintenance to ensure your solution is running smoothly your critical master data is always available. IMT operations staff and highly skilled subject matter experts provide proactive issue resolution services and quarterly advice on patches and optimization recommendations.

24x7 Monitoring, Alerts and Support

IMT monitoring tools and staff will alert your team about issues that we detect from the monitoring system and make recommendations for fixes. You will receive a monthly ticket summary, and reports about MDM system performance and stability.

Troubleshooting and Escalation

We triage your reported issues and assist your team in troubleshooting. If your issue requires escalation to IBM, we will facilitate the escalation and help with issue reproduction.

SME Advice and Hands On Assistance

Our SMEs conduct quarterly meetings with your team to advise on best use of your system, and suggest improvements. Our SMEs will notify you of important patches and provide guidance on how you can safely apply changes to your environment.

Monitoring dashboard for application & infrastructure

You have access to IMT's monitoring dashboard to view real-time system performance and will receive historical reports quarterly to understand how system utilization changes.

Patch and upgrade notifications

IMT monitors product and patch updates from IBM and notifies you if a patch or fix pack is required for system supportability and security.